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ITIL is a globally recognized framework for IT service management. It is widely used by companies and organizations to manage their IT services efficiently and effectively. ITIL 4 is the latest version of this framework, and it offers a comprehensive approach to IT service management. The ITIL 4 Foundation Exam is the entry-level certification exam for IT professionals who want to learn about ITIL 4 and become certified in the framework.

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ITIL 4 Foundation exam is a globally recognized certification for IT professionals who are seeking to enhance their knowledge and skills in IT service management. ITIL 4 Foundation Exam certification is an entry-level qualification that provides a comprehensive understanding of the ITIL 4 framework, its key concepts, and its guiding principles. The ITIL 4 Foundation exam covers a range of topics such as service management, service value system, service value chain, and ITIL practices.

ITIL 4 Foundation Exam Sample Questions (Q149-Q154):

NEW QUESTION # 149
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?

A. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.
B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.
C. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.
D. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 150
Which action is performed by a service provider?

A. Receiving of the agreed goods
B. Ensuring access to agreed resources
C. Requesting required service actions
D. Authorizing budget for service consumption

Answer: B

NEW QUESTION # 151
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].

A. services
B. values
C. elements
D. assets

Answer: A

NEW QUESTION # 152
Which practice owns and manages issues, queries and requests from users?

A. Change control
B. Problem management
C. Incident management
D. Service desk

Answer: D

NEW QUESTION # 153
What is the definition of "service management"?

A. Join activities performed by a service provider and a service consumer to ensure continual value co-creation
B. A set of specialized organizational capabilities for enabling value for customers in the form of services.
C. A result for a stakeholder enabled by one or more outputs
D. A formal description of one or more services, designed to address the needs of a target consumer group

Answer: B

Explanation:
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%20

NEW QUESTION # 154
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